What it means
Zero wrongly read labels let through unnoticed. That is the claim, and nothing more. Our vision system reads every label with neural networks trained on your own labels, checked by multiple independent engines. Only when engines agree, or a second shot confirms, does a read count as certain. Anything uncertain goes to a human: a case of doubt is not a misread, it's a correctly held read.
How it's measured
Per installation, during the acceptance test: every read that was passed on is compared afterwards with the order and the photo. One wrong label passed and the test is failed. Held reads are counted separately, and we discuss both numbers openly.
definition: misread = read wrongly and passed as certain · held for review ≠ misread · read reliability: 99.99%+ (at most 1 error in 10,000)